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The UK's Leading Manufacturer of School Shelters

Call us on 0800 1777 052 or Get Your Estimate

Terms & Conditions

The Company

NBB Shelters is a division of The No Butt Bin Company Limited, Registered in England and Wales – Company Number 02955153 whose registered office address is 5-7 Newbold Street, Leamington Spa, CV32 4HN

The Customer

The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.

The No Butts Bin Company Ltd sales representatives have no authority to make any representation or promise on the company’s behalf or to vary these terms & conditions.


Unless stated to be fixed for a stated period, The No Butts Bin Company Ltd reserves the right to change prices at anytime without prior notice. All prices are excluding VAT.


The Company will agree to issue the Customer with credit subject to status. The Company will conduct one or more credit searches on the Customer during the quotation and order process in order to establish an acceptable level of Credit. Results of these searches will be retained by the Company, but will not be shared with any outside party.


Subject to the results of the credit check(s), the value of the order, and the bespoke nature of any shelter\walkway being provided the Company may request a deposit payment to be made at the point of placing the order.


The customer will agree to pay the full invoice amount less any deposit already paid within 30 days from the date of invoice unless otherwise agreed in writing.

Risk & Title

The risk of the Goods passes to the Customer at the point of delivery, or upon completion of Installation. The Customer shall hold the goods in a fiduciary capacity until such time as full payment has been received. Title and full ownership of the goods will only pass to the Customer on receipt by the Company of all monies due under the order.


If you request us to install your shelter(s), our installation team will require unhindered access to the site area once arrived on site, all No Butts Bin Company staff are aware that an induction may take place prior to work commencing however should this delay the start of the installation we reserve the right to charge for this time accordingly. As mentioned at your site survey we take all fixing points at face value, should we discover once excavation has started that areas are unsuitable or extra work is required, we reserve the right to charge for any additional work. In the unlikely event that further work is required we will inform you prior to work commencing.


The Company will supply the customer with products on the condition that the customer will test them in actual use and will have determined whether the products are suitable for particular use to which they are to be applied. In the event of the product not meeting the customer’s requirements, it must be returned to the Company in a re-saleable condition within 30 days of delivery. Depending on the circumstances, a delivery charge and\or re-stocking fee may apply. Please note that personalised or bespoke products made to your requirements are excluded from our no quibble guarantee, unless faulty.

Please note, if you wish to return the shelter or part thereof you purchased after the 30 day period then a restocking fee / delivery charge will be applicable. If the shelter was installed by our installation team, you may still be liable for the cost of installation.

Please note we are unable to accept returns on bespoke custom made products as part of our 30 day guarantee.

To download a PDF copy of the correct Freepost address please click here.

Damaged & Missing Products

The Customer must make any claims for damaged or missing product within 7 working days of receipt of delivery. The Company reserves the right to refuse any claims made after 7working days. This does not affect the Customer’s statutory rights.

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

Limit of Liability

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Online Product Images and Descriptions

Images in the company’s brochure or on its website may differ slightly from the products supplied. In such an event, the product supplied by the Company will still be fit for the purpose of its intended use.

Please also note, that many of our products are shipped on pallets and as such will arrive flat packed and require assembly. NBB offer a full assembly service - please contact our sales team for a quotation.

Overseas Orders

The No Butts Bin Company reserves the right to treat orders from Customers outside of the UK on an individual basis.

Error & Omissions Excepted.

NBB Ltd – Privacy Policy

NBB Ltd & Your Data

Thank you for visiting our websites and choosing to purchase from NBB Ltd. We respect our customer’s privacy when using and ordering from our websites and hold the trust of our customers in the highest regard.

This Policy details how and when we collect personal data, the type of data we collect, how this data is used and how you can control the use of your data by NBB Ltd.

What Data Do We Collect?

To provide the highest levels of customer service and process orders efficiently, we retain certain personal and company information when you place an order with us. This includes but is not limited to the following:

  • Your Title
  • Your Name
  • Your Company’s Name
  • Your Delivery Address
  • Your Payment Address
  • Your Payment Details
  • Your Email Address
  • Your Telephone Number
  • Browsing & Shopping Activities
Why Do We Collect Data & How Will It Be Used?

We will primarily use your data to:

  1. Provide you with updates on order status
  2. Fulfil delivery of your order
  3. Contact you in the event of a query regarding your order
  4. Contact you in relation to product and / or website reviews
  5. Perform identity, security and credit checks in relation to higher value orders placed via Purchase Order
  6. Assist and respond to any customer queries
  7. Enable and maximise functionality of applications relating to NBB Ltd businesses
  8. Enable functionality of Reward Schemes relating to NBB Ltd businesses

It is also necessary to share data including Payment Address and Payment Details with reputable and secure third party banking providers including Paypal in order to verify and authorise payment when placing an order. All third parties we use to process payments are under strict obligation to ensure your personal information is kept secure and private.

How Secure Is My Data?

All Personal Data is stored on third party secure servers provided by reputable companies that meet the highest standards of security to ensure that it is kept safe and secure. We do not store any personal data on our own servers

Use of Data for Marketing Purposes:

We respect your privacy and as such we will not share your personal details to any company outside of the NBB Ltd group of companies for the purposes of marketing. Unless you have expressly requested not to receive marketing or promotional material from NBB Ltd, we may send you relevant offers and details of promotions relating to your purchase history using the personal data we have collected. In order to do this we may contact you in a number of ways including (but not limited to) post, email and telephone.

These communications may or may not be under the NBB brand that you have purchased from, but will still be owned by NBB Ltd and it will supply products that may be of interest to you or your organisation.

How Can I Control Use Of My Data?

You have full control over your data and how it is used by NBB Ltd.

To remove your data from Postal marketing:
    • Email our Customer Services Team at sales@nobutts.co.uk with “NO MAIL” as the email subject

To remove your data from email marketing:
    • Follow the “unsubscribe” link contained within all communications from NOBUTTS Ltd

    • Email our Customer Services Team at sales@nobutts.co.uk with “NO ESHOTS” as the email subject

To remove your Data from Telephone marketing:
    • Email our Customer Services Team at sales@nobutts.co.uk with “NO PHONE” as the email subject

To remove your Data from All marketing activity:
    • Email our Customer Services Team at sales@nobutts.co.uk with “REMOVE” as the email subject

Updating Your Details:

Should any of the information you have provided to us change, please let us know the correct details by sending an email stating "Change Details" as the email subject, to sales@nobutts.co.uk. Or by sending a letter to NBB Ltd, Unit 5, 145 Sterte Road, Poole, Dorset, BH15 2AF.

Use of Cookies on NBB Ltd Websites:

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. We may collect data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. We do this so we can ensure you have best user experience and can be presented with more relevant content, such as products you have previously viewed.

No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can easily and safely disable them in your browser, though doing so may affect the functionality of NBB websites.

Sale of Business:

In the event of our business being sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers. It is also possible that they would be passed on to any new owners of the business, in order to continue providing the service that is currently provided. The purchaser however will be required to follow the practices disclosed in this Privacy Policy or to give you at least three months' notice of any proposed changes.


We may update this privacy policy from time-to-time by posting a new version on our websites. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email so you may have your details removed if you do not agree with the changes.


Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added.

Errors and omissions excepted

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